Chris A Watkins - Business

Use of computer movie elements in your training program offers a very significant method of cost reduction. Computer movies – What are they? How can they help your business? How do they work? What are they? Usually in the form a Flash program, a computer movie displays a series of actions on the screen to show a viewer the steps needed to complete a process. The important word here is ‘show’. People extract fully eighty percent of information from the visual and only twenty percent from words spoken or written. By showing the trainee what is required, rather than listing the requirements in an instruction, the lesson is better and more quickly learned. Movies can be interactive, that is they can be made to pause and wait for input from the viewer. This input can cause the movie software to feed back corrective information, or take a different branch down a diagnostics path, or be stored for analysis of user input. In addition to the animation, informational slides or interactive questi...

Every employer has experienced it. You spend time on the selection and recruitment, you take care over the training and grooming, you commit resources and fine tune the individuals to turn them into superb representatives of the company. Answering the telephones just so, supporting their teams and the customers in just the same way you would if you did everything yourself. Then they leave. It’s not that they’re ungrateful, just that someone else is offering more money, better prospects, they want to move away, or start a family. The net result is always the same – You Lose. Okay, the wise employer always builds the cost of recruitment and training into the strategy and usually that helps. Yet too often the parting of the ways happens at the times you least need it. Times when you are already pressed because your competitors have the edge on you, or, when other staff are sick, or when budgets are tight. Even if there were no pressures, unlikely in today’s business climate, you still hav...