Skip to main content
One Drive for Business synchronisation issues

We had all hoped that the One Drive for Business synchronisation issues were dead and gone with the introduction of the new sync client.

Alas No – There are still issues, and while these are not so serious as before, they still can cost your organisation hours in lost work time and IT support. The main problem seems to arise after a user changes their O365 password. If the user employs multiple devices the password change doesn’t always replicate properly. So, while the machine on which the password change was made may be okay, other devices report synchronisation problems and asks that credentials be entered in order for ODFB to work. Okay so far, but the enter credentials dialogue fails to work (see https://community.office365.com/en-us/f/154/t/425024). I suspect that this is because the credential dialogue app does not have sufficient permission to make the changes. And the permission setting may have been reduced in MS security testing.

Microsoft Support still opt for advising customers to opt for the ‘Repair’ function. This will probably fix the issue, but at the same time it will create a duplicate of every file in the library on the local machine. Additionally, it takes an absolute age to complete.

A quick and easy fix attempt is as follows –
1.       Open the Credential Manager Control Panel > User Accounts > Credential Manager
2.       Select ‘Windows Credentials’
3.       Look in the ‘Generic Credentials’ for anything related to MicrosoftOffice15. ODBF resides in
        the  ‘15’ group, anything in the ‘16’ group will tend to be MS Office App related.
4.       Expend the MicrosoftOffice15 items one by one and look for one that holds the users O365
       username (possibly like name@Domain.onmicrosoft.com)
5.       Click edit on this item
6.       Set the password to the same as the new O365 password.
7.       Stop the sync engine by right click on the blue cloud in the sys tray and selecting ‘Exit’.
8.       Wait a few moments for ODFB to start again (if it doesn’t, restart the device).
9.       Right click the blue cloud icon again and select sync now. The sync should now work.

There is no danger in this process as if the credential had been changed before the edit you will simply be resetting it back to what it was. If the process fails you can remove the MicrosoftOffice15 item from Generic Credentials. This will cause ODFB to ask for credentials on restart and it will recreate the entry.

If this still fails resort to the repair option and wait…

Comments

Post a Comment

Popular posts from this blog

Electronic Document Storage and Management (EDMS)

EDMS is not just a means of storing computer files. A full EDMS system allows for the process of importing both paper and computer generated documents into a computer system and indexing the files for easy and swift retrieval. In effect you can dispose of your traditional paper filing system. No more gathering letters, invoices and orders into filing groups and no more slotting them into the correct folders. Of course, you only use a paper filing system because you know you may need that document again in the future. Equally, when you do want that document it's invariably missing, either misfiled, or on someone else's desk. With EDMS documents are where you placed them and they are available for you to use where ever you are. All you need is a computer, tablet or smart phone and an Internet connection.As most modern businesses already use the Internet for everyday interaction with banks, Inland Revenue, Companies House, insurance companies, suppliers and customers it no longer ...
1 comment
Read more

Leadership: So you want to be Powerful?

Throughout my life, in both business and personal spheres I have found that individuals seeking answers invariably look for 'silver bullet' solutions.     In a recent post on LinkedIn a n Influencer wrote that she had been asked the question ' Who is the most powerful person you ever met? '     The question was posed by a 17 year old and the author guessed that the answer being sought was the name of some sort of X-Factor figure, This strikes a cord with me. Throughout my life, in both business and personal spheres I have found that individuals seeking answers invariably look for 'silver bullet' solutions. This applies to all generations, 'Boomer, X-Gen and Millennial, it applies to individuals of all levels of intelligence, and to individuals at all levels of authority.     The desire for someo ne to appear, like a genie from a lamp, wit h either ' the answer' to a problem , or ' the power' to solve the problem, or...
1 comment
Read more

Law and Order: The Anonymous Text Tip-Off

The following article came out of an interview conducted with Max Doleh - Law enforcement organisations and Crime Stopper programs are turning to technology which enables text tip-off from the public to facilitate a police response. In September 2007 Master Sergeant Charles Phillips of the Oklahoma City Police Department published an item on the Oklahoma City Crime Stoppers web site (http://www.okccrimetips.com/ ) calling for increased resources to bring this technology to OKC. In November 2007 it was announced that Crime Stoppers of Oklahoma City have engaged technology company ProductiveT to develop an SMS system that is radically different to others in use in the country. Max Doleh, ProductiveT president and CEO answers questions – 1 . What makes the Oklahoma City system so different? The ProductiveT technology differs greatly from other offerings. The police department have their own dedicated number for receiving the messages and unlike most systems there is no need for the sender...
1 comment
Read more